UPDATE 5/20: So, looks like we’re just about done here. The technician came yesterday and installed the box (I actually wound up just having him install it, I figure they’re making me keep it, I’m paying for it, my TV has the input, why not install it? It’ll be like having an extra tuner. Time Warner did credit me one month of service for my troubles, which makes up for the extra $9 a month I will have to pay over the next 12 months. Once the 12 months of Triple Play’s promotional price are up, I’ll return the cable box and buy internet and TV a la carte as that seems to be the most affordable option at this point.
UPDATE 5/18: Time Warner contacted me yesterday and got things moving along, but unfortunately still tell me I’ll have to pay for a cable box I don’t need in order to receive bundle pricing, despite this caveat not being advertised in its terms. Maria from the New York office was helpful enough to get my services up and running last night, so at the very least the technical issues regarding CableCards are over.
I was, however, informed that they are not budging on the “must have a cable box (and the accompanied $9 monthly fee) for bundled pricing” issue. In order to receive the $99 triple play package, they are sending a technician over tomorrow to drop off a box to collect dust in my closet while I pay $9 more per month for this box.
They made no effort to make some sort of financial gesture, of course. Crediting my account the $9 per month was not an option. The best I could do is the few “I’m sorry”s for all the frustrating hours I’ve spent trying to get service up and properly billed. (That’s not entirely fair, they did refund a $25 installation fee). Maria even became indignant at one point, saying “You’re really going to sit around and wait for a box just to save some money? It’s not that big of a deal. Is this really worth it?”
A non-bundled (read: if I don’t take a cable box and the $9 fee) Triple Play with the Turbo level of Road Runner internet (offered with Triple Play) comes out to $168.80 monthly, $60.80 per month and $729.60 per year, and that’s counting the extra $9 for the cable box I won’t be using! That’s nice for Maria to think $729 is chump change.
Sad! Thank you to those responding on Twitter, TivoCommunity.com and elsewhere!
I’ve had a hell of a time installing Timer Warner Cable in my new apartment. Apparently it all comes down to the fact that I want to use my Tivo HD box instead of their proprietary cable box. In order to receive their promotional “Triple Play” package, I need to take their cable box and the $9 monthly fee that comes with it and just let it collect dust in my closet.
This of course came after about (no exaggeration) 7-8 hours of dealing with technicians and customer service who had absolutely no idea how to identify and address the problem. I’ve contacted TWC’s Executive Customer service and I’ll let you know if I ever hear a response. Hit the jump for the whole story and the letter I sent today.
This was sent to the following executives, who you can feel free to contact if you’ve gotten nowhere with TWC’s customer service:
Scott Miller (email@example.com)
Randall Wells: (firstname.lastname@example.org)
Derrick Moore (email@example.com)
Pass this on if you or someone you know is considering using Time Warner Cable for their Tivo or if you’ve had a bad install experience with TWC. Share your stories in the comments!
Glad to see that my unrelenting hatred for that stupid NFL robot is shared at 30 Rock.
Filed under: Music
Obviously, I can’t let 2008 pass without joining the rest of the world in self-asserting my opinion with a list of what I deemed valuable this year. Truth be told, 2008 will likely be one of the few years I won’t be able to reflect on and document through music*, aside from learning that I actually do like Journey. Still, I managed to scrap together a list of 10 new albums I’ve enjoyed without resorting to The Dark Knight soundtrack. Enjoy:
1. The Gaslight Anthem – The ’59 Sound
2. Opeth - Watershed
3. Torche - Meanderthal
4. Death Cab for Cutie – Narrow Stairs
5. Rise Against - Appeal to Reason
6. Children of Bodom - Blooddrunk
7. These Arms Are Snakes - Tail Swallow and Dove
8. U.S. Christmas - Eat the Low Dogs
9. Thrice - The Alchemy Index Vol. 3 & 4: Air & Earth
10. Protest the Hero – Fortress
Filed under: Poop Talk | Tags: annoyances, ashton kutcher, coolpix, marley and me
A simple list of things that have been annoying me, no explanation needed.
- The poster for the holiday family film Marley & Me, and its awful, nonsensical pun.
– Those Ashton Kutcher COOLPIX commercials.
– Use of the word “staycation.”
– This fucking song. It’s always playing at the gym.
– I haven’t forgotten the FOX Sports Robot. He is back this season, a permanent fixture on promo spots and my shit list.
– This fucking Samsung commercial.
– People sending mass “Merry Christmas” texts. I don’t want to spend all day responding, but if I don’t, I’m an asshole. I should check to see if this is already on WhiteWhine.
Man, life is annoying.
Up, 2009’s Disney/Pixar film, looks like an even more unorthodox tale than WALL-E or anything else the studio has made. A cantankerous elderly man in the lead? Not the usual anthropomorphized animal/robot/car or “kids save the day” deal.
The story follows a widower who sets out to fulfill a promise to his wife to travel the world while avoiding being sent to a nursing home. His mode of transportation is the colorful/interesting/unique/arty hook of the whole deal.
I have a bad feeling this will be the first movie in a while to make me a little misty.
Filed under: Personal News and Stories | Tags: car magnet, dick moves, obama
My Barack Obama ’08 car magnet was stolen straight off my car last week. Who does that? Well…
I remember the day it was stolen, I looked at a car parked across the street and thought “hey, he’s got the same magnet as me! cool!” I got home to realize it was missing. Didn’t see the car again, figured it was gone forever…
Until I saw it last night and swiped that shit back. I’m gangsta like that. Eat it, white SUV!